Frequently Asked Questions

Browse the catalogue, choose your compound and size, add to cart, and check out through our secure checkout.

If your order has not yet been dispatched, contact us as soon as possible and we will do our best to help.

Within one working day — orders before 2pm (UK) ship the same working day, and a tracking number follows by email.

In plain, unbranded, discreet packaging via Royal Mail Tracked 24.

We currently dispatch within the United Kingdom. For enquiries about orders outside the UK, please contact support.

UK delivery is free on orders over £100.

All products are supplied strictly for laboratory research use only. They are not medicines and are not for human or animal consumption.

As lyophilised (freeze-dried) powder in a sealed, batch-labelled vial.

Keep the sealed vial frozen (−20°C), away from light and moisture. Full details are on each certificate.

Yes — every batch is independently tested and its certificate is published on our certificates page, matched to the batch code. See our certificates page.

Yes, ask our team and we will send the batch certificate.

Reverse-phase HPLC with diode-array detection, plus mass-spec identity — performed by an independent laboratory.

Contact us within 7 days with your order number and a photo, and we will replace or refund it. See our returns policy.

Pens and vials cannot be returned or refunded once dispatched. They are delicate, and once they have left us we cannot verify how they have been stored or handled. If something is wrong with your order, get in touch and we will look at it case by case.

Through our support page — most emails are answered within one working day.